Since 1980, Interstate has been a leading provider of service contract and extended warranty programs. We are proud to say that Forbes Magazine has recognized us as one of the Top 200 Best Small Companies in America for three consecutive years. Interstate continues to be a market leader by continually pioneering new technologies, exceeding expectations, and providing value to our partners and customers.
INTERSTATE - WE WARRANTY THE BIG THINGS IN LIFE
From effective product design to competitive pricing, from professional marketing materials to responsive customer service, everybody wins with an Interstate program - dealers, financial institutions and consumers alike.
Turn-key programs, exceptional support and flexible products - all delivering peace of mind to the consumer and our business partners. No doubt, these are among the biggest things in business and in life. And Interstate warranties them all.
QUALITY SERVICE AND SUPPORT
Interstate has built an extensive administrative infrastructure. Using our well-trained, friendly telephone support staff, consumers will find that answers to all of their questions are literally right at their fingertips. Our breakthrough processes dramatically speed and improve customer activation, claim processing and claim payment. Our internal technical staff has the proven expertise to rapidly assess problems and suggest repair locations. At Interstate, we provide outstanding customer service that inspires peace of mind with our clients.
The comprehensive nature of our administrative structure brings exceptional support to those we serve. Our proprietary, consumer-driven processes deliver value at every turn:
- OCR scanning technology processes applications in minutes
- Our call center's benchmark response time is under 15 seconds
- Detailed actuarial reporting produces competitive pricing
- Comprehensive services include:
- Database administration
- Accounting support
- Claims management and reporting
- Marketing programs
- Automated underwriting
- Immediate claims payment
ENDLESS FLEXIBILITY AND VARIETY
At Interstate, we don't produce rigid, off-the-shelf solutions. Our extended service programs can be uniquely customized and strategically tailored to meet any need. This is why our products are considered such proven performers, particularly among the nation's most trusted dealers and financial institutions. Broadly distributed coast-to-coast, our well-established brands are known and respected across the country. Interstate ensures that the warranty fits the products and consumer perfectly. Our expedient and friendly service promotes consumer peace of mind. And when problems arise, our swift claims processing reinforces that secure feeling. In addition, Interstate maintains multiple long-term insurance relationships, providing additional comfort to all service contract holders.
A GREAT DEAL MORE FOR DEALERS
Interstate is a turn-key solutions provider for our dealers. We offer tailored, high profile brands and strive to provide customer service and satisfaction unsurpassed in the industry. Interstate offers a vast range of programs to satisfy virtually every extended warranty need. Transparent administration, responsive service and intelligent turn-key software helps our dealers sell more service contracts.
High quality marketing materials, easily customized service contracts, proprietary product development, individualized claims management reporting and multi-tier training make our third-party administrative support services a one stop shop for our clients.