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SERVICES

Quality Service and Support

Interstate has built an extensive administrative infrastructure. Using our well-trained, friendly telephone support staff, consumers will find that answers to all of their questions are literally right at their fingertips. Our breakthrough processes dramatically speed and improve customer activation, claim processing and claim payment. Our internal technical staff has the proven expertise to rapidly assess problems and suggest repair locations. That's unsurpassed customer service; that's what inspires peace of mind.

The comprehensive nature of our administrative structure brings unparalleled support to those we serve. Our proprietary, consumer-driven processes deliver value at every turn:

  • OCR scanning technology processes applications in minutes
  • Our call center's benchmark response time is under 15 seconds
  • Detailed actuarial reporting produces competitive pricing
  • Comprehensive services include:
  • Database administration
  • Accounting support
  • Claims management and reporting
  • Financing
  • Marketing programs
  • Automated underwriting
  • Immediate claims payment